68: Josh Cobb: The Small Things In Real Estate That Have The Biggest Impact

What do current and prospective clients value these days? It’s most likely not your products or services. More likely today, they value experiences over anything else - and if you don’t offer compelling, differentiated experiences, your clients – past and present – will research, look, purchase and become a loyal customer somewhere else.

The little things in business today, make all the difference tomorrow and the more amazing experiences people have with other industries, the more they are going to expect it from businesses like yours and mine.

In this episode of Real Estate Pros, we’ll explore the industries who are setting the benchmark on customer experiences and the strategies you can apply to increase client retention and referrals.